Archives: April 2021
212 the extra degree By Sam Parker and Mac Anderson
At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes all the difference. This analogy reflects the ultimate definition of excellence. The one extra […]
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Fierce Conversations By Susan Scott
The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations at work and at home with effective ways to get your message across—and get what […]
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The Five Dysfunctions of a Team: A Leadership Fable By Patrick Lencioni
In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns […]
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Painless Performance Conversations By Marnie E. Green
Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often have difficulties finding the right words to get their message across. Painless Performance Conversations presents actionable and practical communication and management strategies for any manager […]
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Engaging Service by Bryan Williams
This book will focus on how to go beyond merely serving customers. It will clearly explain how to engage every customer and create memorable experiences. All 22 chapters have been written with one primary goal in mind. That goal is […]
Read MoreHamburger University: A McDonald’s College Education
Hamburger University: A McDonald’s College Degree
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